Reacting to feedback that comes with a sting
It's always going to be a bit of a blow to hear negative feedback. There's a good chance you'll feel guilty, disappointed, defensive, angry even - or a combination of...
Feedback Matters: the Patient and Carer Experience Review, and our event in March
In the summer of last year we embarked on (what was thought then to be) a year long programme of work - The Patient and Carer Experience Review. The aims of the...