How to read feedback about Nottinghamshire Healthcare
Feedback has been invaluable in improving our services – both by highlighting exemplary care that other staff and services can learn from, and by highlighting what hasn’t gone well so that we can address it and make things better.
Anybody is able to read feedback about Nottinghamshire Healthcare – we think it’s very important to be honest about what we’re doing well and what we need to improve. Our staff working in services read their feedback and are expected to listen without defensiveness, wherever possible using what you have said to praise staff, improve services and improve how we care for people. Every service produces a report every six months to tell us what they have changed as a result of feedback.
Read feedback from our survey
Feedback from our survey is read and analysed by members of the Involvement, Experience and Volunteering Team. They analyse what you have said to understand which service/s you’ve been in contact with, how critical or complimentary you are about those services and which elements of care you are particularly commenting on. This information is used to give quick summaries of all the feedback a service has received.
We publish your feedback, unless you have asked us not to, on our feedback site. We publish your comments exactly as you shared them with us.
**We are aware of some problems with this website which we are investigating. If you cannot access this service and have questions about specific feedback, please contact kate.evans@nottshc.nhs.uk**
Read feedback on Care Opinion
Feedback submitttd to Care Opinion is read, analysed and moderated by members of the Care Opinion team (read more about how Care Opinion moderate stories). This is done independently of our Trust.
Care Opinion publish your feedback on their website, and staff from the relevant service are notified of a new story. They are able to respond to your story on the website (if you provide an email address, you will receive a notification from Care Opinion).
We share as much as we can about how our services are using feedback, so that you know your feedback matters, and it makes a difference.
If you want to read a little more on the importance of feedback for the NHS, here are some papers and web pages you might find interesting: