Trying the Daily Post word prompt and blogging about the word “Measure“.
As a team we help try and measure the impact we’re having as a service. We try really hard to represent this with Care Opinion posts and our Your Feedback Matters site so we can be a transparent and honest service. We can even break down and estimate the monetary contribution our volunteers make to our Trust (roughly £48,571.11 in July 2017 alone).
Despite this, however hard we try, I don’t think we’ll ever be able to quantitatively measure the full impact of our team, our Trust staff or our volunteers and carers.
How do you put a number on the impact of an understanding listening ear during a hard period in your life? Or a warm welcome from a volunteer at a tea bar when you’re feeling a little nervous in a new situation?
Is kindness measurable in metric or imperial?
Any suggestions welcome.