Notts Healthcare Involvement, Experience and Volunteering

Patient Experience Volunteers – Rampton Hospital

Website involvenottshc Nottinghamshire Healthcare NHS Foundation Trust

Patient Experience Volunteer – Rampton Hospital

Role Purpose

As a Patient & Carer Feedback Support Volunteer, you will play a crucial role in helping Nottinghamshire Healthcare NHS Foundation Trust gather valuable insights and feedback from our stakeholders. Your contributions will directly impact our continuous improvement efforts, allowing us to enhance our services, programs, and overall performance. This volunteer position offers an excellent opportunity to develop communication skills, gain experience in data collection and analysis, and make a positive impact within the community.

Outline of Volunteer Role:

  • You will provide support to the Day Centre Manager and staff to engage with patients in a welcoming and non-judgemental environment and aid the facilitation of the collection of feedback during Care Stream Meetings Sessions
  • To attend feedback sessions, promotions, feedback projects and events across the hospital and to speak with patients, families and carers about their experiences and to collect their feedback using devices (such as Purple MDM computer/tablets) or paper forms.
  • Volunteers would take notes during the conversations, and either submit the story online at the time or return to an Involvement and Volunteering Hub to submit the stories.

Location:

  • Learning Disability Services – Rampton Hospital
  • Personality Disorder – Rampton Hospital

*Please note that Rampton Hospital is in a remote location and therefore you will need to be able to get to/from the hospital.  We can help with out-of-pocket travel expenses with mileage up to a 30-mile round trip.  If you would need to travel by any other means, please speak to us before applying to discuss this further.

Time commitment: 

  • Learning Disability Service – You will meet with patients, in person face to face, every fortnight at the Patient Forum meeting on a Monday at 5.30pm – 7.30pm to talk to patients and collect feedback, and then attend a Divisional meeting on the 3rd Wednesday of each month between 9.30 – 12.30pm (in person or via MS Teams).
  • Personality Disorder Service – You will meet with patients, in person, face to face, on the last Wednesday of each month at the Patient Forum meeting 9.15am – 12.30pm to talk to patients and collect feedback, and then attend a Divisional meeting on the 3rd Wednesday of each month between 9.30 – 12.30pm.  All of these take place at Rampton Hospital.

Key Tasks/Skills/Qualifications Requirements

Please click here for full details of this role, along with key tasks, skills, qualification and personal qualities required for this role.

We will provide:

  • Supervision and support from a dedicated member of staff within Rampton Hospital and the Involvement, Experience & Volunteering Team
  • Induction to Nottinghamshire Healthcare NHS Foundation Trust
  • Specific training for the role
  • On-going up-dates and information
  • Reimbursement of travel expenses (mileage up to 30-mile round trip)
  • Volunteer Discounts and benefits

How to Apply

Important information before applying:

All volunteers must undertake/provide the following.

  • Registration Form
  • Modal A Form
  • References (3 Years)
  • DBS Check (Enhanced)
  • Occupational Health Check
  • National Volunteering Certificate Training
  • You will be invited to attend a one-day training event specific to this role
  • You will receive support from your peers, particularly during collective support sessions for PCX volunteers.
  • Core/Local Inductions
  • Commit to a minimum of six months from start date.

Standards of behaviour and Dress

  • Uniform and Trust ID
  • Black Trousers
  • Flat closed toe shoes or trainers (non-marking)

New Volunteer Applicants:

All new volunteer applicants for this role must complete and return a Registration Form. Completed forms can be emailed back to the Volunteering Team Volunteering@NottsHC.nhs.uk or sent via post to the DMH Involvement Centre, Duncan MacMillan House, Porchester Road, Mapperley, Nottingham, NG3 6AA

Current Nottinghamshire Healthcare Volunteers:

If you already volunteer with us, please complete the Expression of Interest Form and return to the Volunteering Team. Completed forms can be emailed back to the Volunteering Team volunteering@nottshc.nhs.uk or sent to one of the Involvement Centres.

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