Patient Experience Volunteer – Forensic Division (HMP Services)

Website involvenottshc Nottinghamshire Healthcare NHS Foundation Trust

Patient Experience Volunteer – Forensic Division (HMP Services)

This role is to support the trust in obtaining feedback from patients, service users and carers more frequently regarding the experience that they have whilst attending Nottinghamshire Healthcare NHS Foundation Trust in particular those who receive care from our high, medium, low secure hospital, community forensic mental health and Offender Health teams.

Volunteers would be required to help with collection of feedback in a variety of ways and places but particularly using electronic hand held devices and approaching patients, service users and carers whilst they are in the hospital environment.


  • HMP Nottingham
  • HMP Lowdham Grange
  • HMP Lincoln
  • HMP Ranby
  • HMP Gartree
  • HMP Leicester
  • HMP North Sea Camp
  • HMP Fosse Way
  • HMP Morton Hall

Time commitment:As agreed

Key tasks:

  • Patient experience activities would include:-
  • Approaching patients, service users and carers to see if they will take part in a patient experience survey. (These will often take place during patient council meetings or directly on the wards)
  • Supporting patients, service users and carers in taking part in a patient experience survey and where required explaining questions or listening to concerns.
  • Talking to patients and their families as relevant to the issue being addressed and measured.
  • Collating measurements and information using IT skills and software such as Microsoft Word, Excel and PowerPoint as well as using hand held devices such as IPADs and touch screen technology.

Desired skills and experience:

  • This volunteer role would be ideally suited to people who are over the age of 21.
  • Anyone who has an interest in measuring and collecting patient experience information from patients and their families.
  • Experience of volunteering/working with individuals who have mental health conditions and have committed a serious criminal offence, or are thought to be at high risk of committing an offence.
  • Observant, detailed.
  • Diplomatic and sensitive
  • IT literate – able to use Microsoft Office package –and capable of using new technologies such as hand held devices and touch screens
  • Emotionally mature
  • Reliable & trustworthy

We will provide:


  • Supervision and support from a dedicated member of staff within the Involvement, Experience & Volunteering Team
  • Induction to Nottinghamshire Healthcare NHS Foundation Trust
  • Specific training for the role (Forensic Awareness Training)
  • On-going up-dates and information
  • Reimbursement of travel expenses – (mileage up to 30 miles round trip from usual home address to volunteering location, for other methods of transport please contact us)
  • References can be provided after six months of volunteering
  • Health service discounts

Training & Development

We offer support in completing the National Volunteer Certificate and offer further development and training opportunities that are available.

We will offer role specific training.


We’re proud of our community of volunteers that we support throughout Nottinghamshire Healthcare. They are integrated into staff teams and within our services with patients and carers. Our Involvement Centres act as hubs for their work, training and events. We also offer an online NottsHC Volunteer Hub to further support and nurture our community of volunteers.

How to Apply

Important information and interview/training dates to be aware of before applying:

  • This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
  • You will need to commit to 2 hours a week for a minimum of six months from start date.
  • If successfully shortlisted for this role, you will be sent an invitation to interview and links to complete an online DBS check, with links to online training and we will request references (to cover the past three years) which must be completed before the role starts.

Interviews, Induction and Training for the roles will take place in cohorts on the following dates 2023/2024.  You will need to have attended each session (Interview/Induction/Training) before commencing a role.

Autumn 2023

  • Interviews held:  Friday 20th October 2023
  • Induction:  Monday 20th November 2023
  • Training:  Friday 17th November 2023
  • Start Date:  December 2023

Spring 2024

  • Interviews held:  Friday 26th January 2024
  • Induction:  Monday 19th February 2024
  • Training:  Friday 15th March 2024
  • Start Date:  April 2024

Summer 2024

  • Interviews held:  Friday 24th May 2024
  • Induction:  Monday 17th June 2024
  • Training:  Friday 19th July 2024
  • Start Date:  August 2024

If you had any questions about the role, the application process or anything else about volunteering with us, get in touch and we’ll be happy to help.  (email  If you are happy that you meet the criteria above, please apply as follows:

New Volunteer Applicants:

All new volunteer applicants for this role must complete and return a Registration Form. Completed forms can be emailed back to the Volunteering Team or sent via post to the DMH Involvement Centre, Duncan MacMillan House, Porchester Road, Mapperley, Nottingham, NG3 6AA

Current Nottinghamshire Healthcare Volunteers:

If you already volunteer with us, please complete the Expression of Interest Form and return to the Volunteering Team. Completed forms can be emailed back to the Volunteering Team or sent to one of the Involvement Centres.

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