Patient Experience Volunteer

Website NottsHealthcare Nottinghamshire Healthcare NHS Foundation Trust

Making a difference.

This role is to support the trust in obtaining feedback from patients, service users and carers more frequently regarding the experience that they have whilst attending Nottinghamshire Healthcare NHS Foundation Trust in particular those who receive care from our high, medium, low secure hospital, community forensic mental health and Offender Health teams

Volunteers would be required to help with collection of feedback in a variety of ways and places but particularly using electronic hand held devices and approaching patients, service users and carers whilst they are within hospital.

Time commitment:

As agreed

Key tasks:

Patient experience activities would include:-

  • Approaching patients, service users and carers to see if they will take part in a patient experience survey. (These will often take place during patient council meetings or directly on the wards)
  • Supporting patients, service users and carers in taking part in a patient experience survey and where required explaining questions or listening to concerns.
  • Talking to patients and their families as relevant to the issue being addressed and measured.
  • Collating measurements and information using IT skills and software such as Microsoft Word, Excel and PowerPoint as well as using hand held devices such as IPADs and touch screen technology.

Desired skills and experience:

  • This volunteer role would be ideally suited to people who are over the age of 21.
  • Anyone who has an interest in measuring and collecting patient experience information from patients and their families.
  • Experience of volunteering/working with individuals who have mental health conditions and have committed a serious criminal offence, or are thought to be at high risk of committing an offence.
  • Observant, detailed.
  • Diplomatic and sensitive
  • IT literate – able to use Microsoft Office package –and capable of using new technologies such as hand held devices and touch screens
  • Emotionally mature
  • Reliable & trustworthy

We will provide:

  • Supervision and support from a dedicated member of staff within the Involvement, Experience & Volunteering Team
  • Induction to Nottinghamshire Healthcare NHS Foundation Trust
  • Specific training for the role (Forensic Awareness Training)
  • On-going up-dates and information
  • Reimbursement of travel expenses
  • References can be provided after six months of volunteering

What Nottinghamshire Healthcare offers volunteers:

Support

All volunteers in Nottinghamshire Healthcare are supported by a dedicated team of staff and each volunteer will have a named person within the Volunteering Team as their point of contact. If volunteers are within services, they will also have a named staff member within the service itself. We offer provide regular supervisions with each volunteer to help review their support, their training and their voluntary role. We offer reimbursement of out of pocket expenses, as detailed in expenses policy. References can also be provided after six months of volunteering

Training & Development

We offer support in completing the National Volunteer Certificate and offer further development and training opportunities that are available.

You will also receive an induction to Nottinghamshire Healthcare NHS Foundation Trust as well as a local induction to the service/placement location.

Community

We’re proud of our community of volunteers that we support throughout Nottinghamshire Healthcare. They are integrated into staff teams and within our services with patients and carers. Our Involvement Centres act as hubs for their work, training and events. We also offer an online NottsHC Volunteer Hub to further support and nurture our community of volunteers.


How to Apply

New Volunteer Applicants:

All new volunteer applicants for this role must complete and return a Registration Form. Completed forms can be emailed back to the Volunteering Team Volunteering@NottsHC.nhs.uk or sent via post to the DMH Involvement Centre, Duncan MacMillan House, Porchester Road, Mapperley, Nottingham, NG3 6AA

Please note:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. If successfully shortlisted for this role, you will be sent an invite to interview and links to complete an online DBS check, links to online training which must be completed before the role starts. If you had any questions about the role, the application process or about volunteering with us, get in touch and we’d be happy to help.

Closing date for applications: Ongoing

Interview date: To be arranged upon application


Current Nottinghamshire Healthcare Volunteers:

If you already volunteer with us, please complete the Expression of Interest Form and return to the Volunteering Team. Completed forms can be emailed back to the Volunteering Team Volunteering@NottsHC.nhs.uk or sent to one of the Involvement Centres.