“To listen to our patients, service users and carers in a variety of ways that enables their feedback and views to be heard. To use the information we receive intelligently and with understanding so we respond honestly and make changes that improve people’s health and wellbeing.”
How can we possibly know how to deliver the best care possible if we don’t know what it’s like to be on the receiving end of our care? Feedback from our service users (and their families and carers) is critical. Without it, we risk delivering care that fails to make the difference in people’s lives that we’re aiming for.
There are some fundamental principles that inform our approach to feedback:
The NHS should be honest and open about people’s experiences and what people are saying about publicly funded services, even when it is hard to hear. We publish as much of our feedback as we can.
We genuinely take feedback seriously. Lots of organisations say this but do very little with their feedback. We collect feedback because we want to understand what it’s like to be a service user or carer, and because we want to make things better for everyone.
Feedback should be easy to give and you should be able to tell us about what matters to you. We ask some questions in our survey but importantly we leave you lots of space to tell us what was good and what could have been better, in your own words.
‘You said we did whiteboards’ in our Forensic Services We’ve had some great examples of our ‘You said we did’ Whiteboards in our Forensic Services We genuinely take feedback seriously so we can understand what it’s like to be a service user or carer and because we want to make… Read more: ‘You Said We Did Whiteboards’ in our Forensic Services
Tuesday 25th April was the official opening of the fantastic new Involvement, Experience and Volunteering Hub at Duncan Macmillan House (DMH). Ifti Majid, Chief Executive, and Paul Devlin, Trust Chair, were delighted to join current Volunteers, Involvement Partners, and colleagues at the opening with the official ribbon cutting made by… Read more: Involvement, Experience and Volunteering Hub officially opened
Wathwood Hospital presented at our Forensic Quality Governance Group meeting this week. Michael Hedland – General Manager was on hand to feedback about the reports. Here are a few highlights from the report Capturing Feedback from our patients Wathwood captures feedback in the following ways: Care Opinion Patient Experience and… Read more: Wathwood update and Recovery college Latest News