Care Opinion recently organised a workshop style event, on October 10th 2017 in London. Our guests attended from a wonderfully diverse range of mental health service backgrounds, from healthcare providers to Clinical Commissioning Groups (CCG’s), Healthwatch and charities.
If you know us, you know we like to keep everyone in the loop, so here’s our wee blog to tell you all about the event! But if it’s an even shorter and sweeter summary you’re after, check out the fabulous Storify from the event that Rini Paul made.
Jane Danforth, Involvement and Experience officer at Nottinghamshire Healthcare NHS Foundation Trust presented to the group about the ways the Trust have worked to create an inclusive environment for feedback. Jane explained how the Involvement Team have worked hard to come up with new ways of ensuring that all patients and service users have access and the ability to share their story on Care Opinion. At Notts Healthcare they have not only given staff the ability, but the empowerment to read the stories and respond to them themselves in order to make real life changes. The ability for staff and patients alike to use Care Opinion as a real time vehicle for communication does result in change that impacts patients lives.
Jane’s slides jane-danforth-notts-oct-2017-v2.pptx