Involvement Projects

On this page are a few of the ongoing projects we’re involved with as a team as well as any notes or minutes we’re able to share. This is a small snapshot of the involvement happening across Nottinghamshire Healthcare.

Patient Information Group
The Patient Information Group meets to try and ensure that information that is provided to patients, carers and the public is given in an accessible and understandable way.

The group usually meets weekly at the Duncan Macmillan House Involvement Centre. It’s an informal setting and there is no expectation to attend every meeting.

A few examples of their ongoing and completed work include:

Patient information group during COVID 19

Due the current situation and restrictions we have in place we have had to think about how we could continue to run our Patient Information Group. We took the decision to do this via email initially which has worked well and given an opportunity for volunteers who aren’t normally part of the group due to other commitments the chance to be part of this work. We have recently taken part in a virtual meeting and we plan to do this more regularly, it was nice to see and speak to everyone.  If you are a Nottinghamshire Healthcare volunteer and would like to be part of this group then please contact us at volunteering@nottshc.nhs

Some of the work we are part of and working on;

Public announcement about upcoming changes: The group was asked to look and comment on an announcement that is to make to service users, staff, carers and the public about some major changes to our Adult Mental Health inpatient services in the county (Millbrook Mental Health Unit). The group looked at the announcement gave feedback on the wording and general tone of this and offered small changes to be made.

Video Consultations:

Due to Covid 19 and the restrictions around social distancing the Trust has been working hard to ensure that our services and community are able to remain in contact with their care teams. This has mainly through video consultations and the Trust would like to analyse if this way of working is something that we could continue in the future and a team has been put together to gather feedback on how services feel it has worked. The patient Information group were asked to look at a questionnaire and give feedback. This was completed and we are hoping to further work with this group to create guides for people to use within both inpatient and community settings.


The RECAP team have been looking at the content within this digital service and are looking at what is available to ensure the best and most relevant information is available for our service users, carers and staff. They are running 3 pilots around the Trust and have asked the Patient Information Group to work with them to do this.

Inpatient admission information:

At the beginning of this group in 2018 we worked on the information that is given to inpatients on their admission to an Adult Mental Health ward (AMH), this was completed and distributed to all AMH wards within the Trust. This of course needs to be continually updated and changes made, so over the coming months the group will look at this and make the necessary changes. The group will work closely with staff and service users in this area to make sure it contains information that is needed and relevant.

If you’re interested in getting involved, please email us.

Collaborative Service Change Network
We set up the Collaborative Service Change Network as a space to meet and talk through collaboration. The research and thinking behind it, the barriers to working in this way and as an opportunity to share our learning.

The meetings are every three months and are attended by service users, carers, volunteers, Nottinghamshire Healthcare staff as well as other 3rd sector and councils – basically anybody that is interested in collaboration.

Knowledge Captures:

If you’re interested in getting involved, please email us.

We’ve gathered together some useful resources and information on collaborative working, you can take a look at that page here.

The Glade - Psychiatric Clinical Decisions Unit
The purpose of the Psychiatric Clinical Decisions Unit (PCDU) is to allow for an extended period of time for assessment (24-48 hours) as to whether an admission to hospital is required.

Where this is the case a more purposeful admission can be prepared which can lead to it being of more benefit and potentially shorter. Where an admission is not required this will allow for a care plan to be developed which can include the patient, carer and family and friends and support available in the community. PCDUs have been developed in several cities. They have been found to have helped to reduce bed occupancy and to have improved the patient experience.

Previous meeting notes:

If you’re interested in getting involved, please email us.

Waiting Well Involvement Group
This project is looking at the experience service users & carers have waiting for their local community mental health team.

This project is looking at the experience service users & carers have waiting for their local community mental health team.  The aim is not simply to reduce the time people have to wait for a service, (although that would be great if it happened as part of this work), but to see whether the experience of waiting at home, the environment of waiting rooms, and the processes and administration can all be improved.  

Previous meeting notes:

Carer's Connect Network
This network meets regularly to review the implementation of the Triangle of Care within our services and the involvement of carers.

If you’re interested in getting involved, please email us.

Volunteer Development Group
The Volunteer Development Group meets to discuss the development of volunteers and their role within Nottinghamshire Healthcare.

The group meets monthly, the second Monday of the month, at Rosewood, Ollerton. It focuses on identifying training needs to improve the knowledge and skills of volunteers in order to better support them in their involvement in Nottinghamshire Healthcare.

Members of the group have developed a new mentor training package, planned new training dates and are in the process of arranging mental health awareness training.

If you’re interested in getting involved, please email us.

Patient and Carer Experience Review - Project Oversight Group
The Patient and Carer Experience Review aims to improve how much the experience and feedback of patients, carers and families influences how our Trust services deliver care. The Project Oversight Group meets to discuss, design and plan what we do in the review.

Phase two (May 2019 – October 2020) is specifically focussing on five key areas (that were identified in phase one – Aug 2018- Mar 2019):

  • Improving and expanding the ways we capture feedback (example: introducing SMS feedback, using social media for feedback, focussing more on patient stories, recruiting/supporting/training more volunteers to capture feedback)
  • Hearing more from carers and families (via carers events, carers survey, carers stories)
  • Improving how effectively we show patients/families how their feedback is making a difference (example: You Said We Did whiteboards, new information on the surveys, blogs and information online, use of patient forums)
  • Bringing patient and carer experience data closer to data on patient safety, patient outcomes and staff experience – to make sure patient experience is not seen as ‘fluffy’ or considered in isolation when it is so closely related to the other domains
  • Doing more with positive feedback (example: sharing more positive feedback, reporting on positive feedback, analysing positive feedback to really understand what is being done well, use of quotes and stories, sharing positive feedback with named and unnamed staff)

We meet for 3hrs, once a month, at Rosewood Involvement Centre (this may alternate with the Involvement Centre at Duncan Macmillan House).

If you’re interested in getting involved, please email us.

Communication Sharing Group
The Volunteer Development Group meets to discuss the development of volunteers and their role within Nottinghamshire Healthcare.

The Communication Sharing Group is a fresh approach to:

  • Informing others of volunteering activities within and outside of the Trust.
  • Encouraging each other and new volunteers in the group to participate.
  • Generating ideas for stories, articles, tweets, blogs and campaigns in relation to Involvement, Experience & Volunteering.
  • Sharing their knowledge and experience, this includes group members with lived experience of services
  • Discussing what is edited or published by the Involvement, Experience & Volunteering Team.

The group meets monthly, the first Monday of the month, at Rosewood, Ollerton.

If you’re interested in getting involved, please email us.

Forensic Information Group
This is a monthly meeting currently held at the rosewood involvement centre. The normal day for this to take place is a Friday afternoon and we sent out notice in good time for the date.

The forensic involvement group reviews I’m plans for upcoming opportunities for volunteers in the forensic division. This group is supported by staff from involvement and forensic staff from across the trust mainly from Rampton. The kind of opportunities that come up from collecting feedback on the wards, this is normally done on the care opinion platform or the national service user experience surveys. There are opportunities to join all the patient forms in the forensic division low secure medium secure and high secure. Attending patient forums gives you the chance to observe patient involvement and how that works. It is also an opportunity for you to gain skills and an understanding of patient issues. Other opportunities from the forensic group include helping and attending interviews that might be by supporting patients directly or at assessment centres for nursing staff. We advertise in the meeting when will we will be visiting words to collect feedback and we also show you what difference feedback is made from your collection we call this show and tell. You will have a chance to review quality improvement plans from feedback collected directly from patients. Other opportunities include supporting induction, attending events and sports days, achievement celebrations, and occasionally supporting the division at recruitment fairs. This is a chance to share your Storey if you are a service user or carer or volunteer. The forensic group runs for around 2 hours and of course tea and coffees are available and a short break in the middle. We also plan stuff from Brampton and their recovery college how we can help and support coproduced training a good example of this is trading in interviews.

Patient forms.

The patient forums you will have chance to attend, the normal procedure is for you to go with an experienced volunteer this way he will have support from someone who understands how these things work. The patient forums are a great place to learn what is happening on the ground in a particular Directorate for example women service or personality disorder service, learning disability service and lower, medium secure hospitals. Once you gain an understanding of how these work and what your role is on feeding back to the volunteers meeting we then give you an opportunity to shadow and attend something that is called a divisional involvement an improvement group which is held at Rampton all the sub divisional involvement improvement groups which are run at low secure and the two medium high secure hospitals.

Sub and Divisional Involvement and Improvement Group

This meeting is chaired by the associate director of nursing and supported by the head of governance for forensic services and the forensic involvement lead from our team from the involvement team.

These meeting take on a more strategic view and approach and give patients the opportunity to take part in discussing and reviewing business planning that strategy across the trust. At this meeting it is used also for any outstanding action plans from low medium and high secure patient forums that have not been resolved for six months or more this is a way to escalate any outstanding actions. This is also an opportunity for the sub and divisional involvement improvement group to review what is happening around the division thus aiding too cross direct learning this is very helpful when reviewing something for example like complaints. Of course patients cannot attend from other hospitals to other hospitals what we mean by this is that patients from low and medium secure cannot go into Rampton so the aim of the volunteer is to represent those areas where possible. This is where you can make a real difference representing patience at the divisional meeting so for example one of our volunteers will represent Arnold lodge hospital.  and views from the patients there.

Complaints audit peer review group.

The complaints audit pay review group meets at the rosewood involve at the centre each two to three months. This group randomly selects complaints from across currently the forensic division that we understand that this will be trust wide going forward. It is our opportunity to scrutinise and challenge how particular complaint has been handled this includes all the paperwork and contact with the person making the complaint we have made several recommendations in the past and this is a good chance to be involved in something so progressive.

Offender health champions meeting.

The offender health champions meeting is held bimonthly currently at the rosewood involvement centre. At these meetings volunteers and involvement leads from across the different prisons come together to review feedback and make recommendations of how to involve prisoners who use how are health services. This is also an opportunity to be placed at a particular prisons patient involvement group. It is hoped that those who attend prison patient involvement groups feedback to the divisional meetings where possible.

Divisional NICE, Research and Audit Committee
A place for a volunteers to attend The NICE Research and Audit Committee will provide Divisional oversight of all Research and Clinical Audit Activity undertaken within the Division. The Committee will also ensure that the Division has in place effective processes for the review and implementation of guidance produced by the National Institute of Clinical and Health Excellence (NICE). To achieve its aims, the Committee will be dynamic, demonstrating full engagement and leadership on the delivery of research, clinical audit and NICE.

Setting Direction- Strategy and Policy

Support the development and implementation of relevant Trust strategies and policies e.g. Research Strategy, Clinical Audit Strategy and Policy and the NICE Policy and Strategy.

Develop and monitor the annual programmes of work for clinical audit, research and NICE with clearly defined timescales and responsibilities.

Lead the development of Divisional priorities for inclusion in Clinical Audit Plans and approve plans ensuring there are links to the Quality Priorities, risks identified via external reviews, intelligence monitoring, complaints, patient feedback and themes from internal audit reviews. Define future research priorities ensuring links with Divisional business plans.

Assurance and Escalation

Seek assurance from services across the Division that suitable arrangements, clinical audit plans and research activity are being delivered and that any delays in the delivery are highlighted within exception reporting.

Ensure any identified risks relating to non-compliance are identified and recorded on the relevant Divisional Risk Register and escalated to the Quality Operational Group.

To be aware of all current and forthcoming NICE Guidance.

To undertake a screening process to ascertain the relevance of NICE Guidance for theDivisions.

To ensure that where a NICE Guideline has a significant impact on the Division a Topic Expert Group (TEG) or nominated individual reviews the Guidance and completes a clinical impact analysis form.

To monitor Divisional compliance against the implementation of the NICE Guidelines and ensure that supporting evidence is provided and updated.

To monitor progress on the implementation of recommendations highlighted within TEG reports or completed clinical impact analysis forms.


The NICE, Research and Clinical Audit Committee will provide assurance to the Trust Quality Operational Group on all matters relating to clinical audit, research and NICE Guidance.

Frequency of Meetings

The NICE, Research and Clinical Audit Committee will meet bi-monthly.

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