COVID-19 Update

Updated Monday 27th April

The Involvement Centres & our Team

Both Involvement Centres are closed for the foreseeable future. All meetings, events or training have been cancelled until further notice. The majority of our staff are working from home and only attending the Centres when it is essential. We are monitoring all our other usual methods of communication (telephone, email, post, social media).

Latest Volunteering Information

Joining Nottinghamshire Healthcare as a volunteer

At the present moment, volunteer recruitment within Nottinghamshire Healthcare has been put on hold. Applicants who were undergoing the recruitment process have been contacted and paused. The team will use this time to process any outstanding paperwork to ensure that when we do re-open we are able to finish their recruitment into their original roles as quickly as possible.

We are in the process of redeploying existing volunteers based on requests and demands of our services, whilst still ensuring we follow Governmental guidelines. We hope to be contacting our volunteers with requests from services as soon as possible.

In the coming weeks, if there is still demand from our services for volunteers, we will be opening up a “FastTrack” recruitment process for specific roles. We’re updating our recruitment pages with the latest information.

NHS Volunteer Responders

If you would like to volunteer to help the NHS and your local community at this time, the NHS Volunteer Responders are being co-ordinated by the Royal Voluntary Service using the “GoodSam” app.

They have four roles available:

  • Community Response Volunteer: volunteers to collect and deliver shopping, medication or other essential supplies
  • Patient Transport Volunteer: volunteers to transport patients who are being discharged back home and to settle them safely back in
  • NHS Transport Volunteer: volunteers to transport equipment, supplies and/or medication between NHS services and sites, and possibly also help pharmacies with medication delivery
  • Check-in and Chat Volunteer: volunteers to provide telephone support to individuals who are at risk of loneliness.

Nottinghamshire Coronavirus Community Hub

The County Council are also keen for volunteers to help support their local
communities. You can sign up to their database using a form or telephone helpline to register how you’re able to help. If you’re not able to leave the house at the moment, but still want to volunteer, they’re keen to set up a telephone befriending service with people who may be able to signpost to support or to help encourage physical wellbeing.

Volunteer groups are offering their services to help people in their local area with things like access to food or medicine, dog walking, transport, and physical and social wellbeing. Take a look at their new support hub to find what help is being offered in your area and get the support you need.

If you’re a current volunteer with Nottinghamshire Healthcare and also want to volunteer with Nottinghamshire County Council, let them know as we may be able to verify your DBS, reference checks and training with them.

Nottingham City Council

Nottingham City Council has a dedicated Coronavirus section on their website with information for city residents to access help. They are signposting potential volunteers to Nottingham Community & Voluntary Service.

Information for staff accessing volunteers

We’ve put together information for Nottinghamshire Healthcare staff who may need support from volunteers. This includes information on accessing Nottinghamshire Healthcare volunteers, the national NHS Volunteer Responder scheme and Nottinghamshire’s Coronavirus Community Hub.

For more information – click here.

Volunteer Update Newsletter

We’ve started creating a weekly newsletter to keep our volunteers updated with what’s happening. Have a read of all our issues below:

Volunteer Updates

Support for Volunteers

Keeping yourselves well

It’s important, as with everyone else, that you look after yourself and those you love. Please follow the official advice from the government and the NHS –

It’s not only your physical health that could be affected, your mental health may also take a dip while you’re isolated. If you are already in touch with a mental health team, please contact them if you need their help.

There is lots of information online to help you if you are feeling low or anxious and helplines should still be operating if you need urgent help:

Keeping in touch with volunteers

We intend to send updates to all volunteers regularly to let you know what’s happening. We will send emails and texts, and we are also on Instagram and Twitter. We’re using this time as best we can to do volunteer reviews, ensuring information is up to date.

We’re exploring new ways of keeping in touch with people, whether that be through online video chats or using social apps to help us keep in touch and support you and our community of volunteers at this time.

We are not a clinical service but we understand that being isolated with all the current messages will lead to some people feeling quite distressed and anxious. If you are worried (about yourselves or a fellow volunteer), you are welcome to email or call us 0115 956 0845 and we will do what we can to help, or signpost you to other organisations for help.

Volunteer expenses

We understand that for some people, money will become an issue in the coming weeks. All expense forms that have already been submitted to us will be processed and paid. If you are owed expenses that you have not yet claimed, you are welcome to submit them to us by email using our expense form and we will process them as soon as we can. You would usually have a six month window to claim expenses but as these circumstances are highly unusual, we will extend this to accept expense claims once we reopen volunteering.

We will provide information on this in due course, but please don’t worry.

Support for Carers

Nottinghamshire Healthcare Trust will continue to support our unpaid carers through Coronavirus and during the recovery phase. Please tell us what you would like to see on our website and on our carer pages. What would help you and the people you care for?

With your help we can include the information relevant to you. If you want to share information on this website please contact:

More information can be found on the Notts Healthcare website. Carers How we Work with You

The Nottinghamshire Carers Hub provides support and services for carers via the Carers Trust East Midlands. Carers can also contact the local authorities in Nottingham City and Nottinghamshire for support if they are vulnerable and/or self-isolating. Carers UK also have useful information for carers.The Involvement, Experience & Volunteering Team have also produced a newsletter for carers with information and support available. We will produce this every other week during the Coronavirus lockdown.

To keep you up to date with the latest news the Carers Connect Network are meeting online every fortnight using Microsoft Teams.  

If  you want to join in or become part of this group contact:

Carer Update Newsletter

Carer Updates

Carers Week Care for A Cuppa?

Carers Connect Network Virtual Event
Carers Week

10th June 11 – 12.30 via MS Teams. Our first virtual carer event inspired by Carers UK online chats.
Grab a cuppa, Book a place:


**Click here for the lastest updates from our team on volunteering, information for staff, patient experience and involvement.**

Increase font size