How we work with carers

triangle of Care

The Triangle of Care

The Triangle of Care is a therapeutic alliance between service user, staff and carer that promotes safety, supports recovery and sustains wellbeing. 

The original Triangle of Care guide was launched in July 2010 by the Carers Trust. It was developed by carers and staff  to improve how we engage with carers.

At Nottinghamshire Healthcare, the Triangle of Care is used to make sure that unpaid carers, families, siblings and friends are valued, recognised and involved as partners in care.

The Triangle of Care standards

  • Carers and the essential role they play should be identified at first contact with services or as soon as possible thereafter.
  • Staff should be aware of carers and trained to engage with carers more effectively.
  • Policies and protocols should be in place to ensure confidentiality and improve information sharing with carers.
  • Defined roles (Carer Leads and Carer Links), responsible for carers should be in place.
  • Carers should be “introduced” to the service and provided with a range of information.
  • A range of carer support services should be available to offer or signpost carers to.

Information for Staff

More information for staff can be found on the Nottinghamshire Healthcare internal Trust intranet pages. This includes best practice guides and self assessment information.

Here is an example of the document we ask staff to measure their progress for each standard of the Triangle of Care

Best Practise Guides and Self-assessment information, explanation

We have created an E-Learning Carer Awareness Training package for our staff at Nottinghamshire Healthcare that incorporates how we use The Triangle of Care to improve the way we work with carers, families, siblings and friends.

The City Carer Support Service offers support you if you take care of someone who receives care from Adult Mental Health services in Nottingham City. They provide an opportunity for people to talk, be listened to and understood. Available to carers of service users registered with a GP in Nottingham City. To find out how this service can help you, please visit the City Carer Support Service page.

Carers at Highbury Hospital Caring for someone who has come into hospital can be a distressing experience for your loved ones. It can also be a distressing time for you too. Read her what we can offer to you as a carer, family member, sibling or friend. Support for you.

Rushcliffe PCN Social Prescribing Service enables practices to refer patients to a Link Worker, exploring solutions around non-medical issues that affect their health conditions. The service helps patients to better manage their own health.

Wathwood Carers Project 2019 – Wathwood Hospital Information Leaflet

Caring for Carers Together: Carers Group Thoughts

Caring for Carers Together: Thoughts of Deaf Carers

Caring for Carers Together: Young Carers Thoughts

Caring for Carers Together: Rosella’s Thoughts

Caring for Carers Together: Parent’s Thoughts

Carer Confident

Employers for Carers

The Carer Confident benchmarking scheme assists employers to build a supportive and inclusive workplace for staff who are, or will become, carers and to make the most of the talents that carers can bring to the workplace ( Nottinghamshire Healthcare NHS Foundation Trust are members of this scheme. The Carer Confident benchmarking scheme helps employers to build a supportive and inclusive workplace for staff who are, or will become, carers and to make the most of the talents that carers can bring to the workplace.Nottinghamshire Healthcare have attained Level 1.

More information for staff members can be found on Nottinghamshire Healthcare’s internal intranet pages.

During Carers Week, Carers UK in partnership with NHS England and Improvement launched a dedicated package of support and online resource to all NHS staff, agency and bank workers who have unpaid caring responsibilities, outside of their paid NHS roles. Nottinghamshire Healthcare is one of their case studies.

Read more about the case study.

I’m very proud that Nottinghamshire Healthcare has achieved Level 1 Carer Confident accreditation, it’s a brilliant first step and incredibly positive to be recognised for the excellent support we offer to our carers. We very much value our staff who are carers and the contribution they make and want to make sure that the right package of support is available to them. We are also committed to raising awareness of our carers benefits and improving the support we offer.

Claire Teeney, Executive Director of People and Culture, Nottinghamshire Healthcare

Carers Week Logo

Carers Week

Carers Week is an annual campaign to raise awareness of caring, highlight the challenges unpaid carers face and recognise the contribution they make to families and communities throughout the UK. It also helps people who don’t think of themselves as having caring responsibilities to identify as carers and access much-needed support (

Carers Week takes place each year in June. As part of this awareness campaign, we publish blogs and encourage services to make pledges to support and involve carers.

‘We will make caring visible and valued by working with carers to share information and stories through our website and other media and to work with staff so they can get carers the information and support they need.’

Nottinghamshire Healthcare’s Carer’s Week Pledge for 2021

More information for staff members wanting to be involved in carers week can be found on Nottinghamshire Healthcare’s internal intranet pages. You can also contact the team if you’re interested in how to make your own pledge.

Healthwatch Nottingham and Nottinghamshire is an independent organisation that helps people get the best from their local health and care services.  Healthwatch listen to views and experiences of local health and care services, the good or not so good. They use them to raise awareness of key issues. They are not part of the NHS or the local authority, but work closely with them to help influence improvements for our local health and care services.