Feedback & Experience

Feedback and Experience

“To listen to our patients, service users and carers in a variety of ways that enables their feedback and views to be heard. To use the information we receive intelligently and with understanding so we respond honestly and make changes that improve people’s health and wellbeing.”

How can we possibly know how to deliver the best care possible if we don’t know what it’s like to be on the receiving end of our care? Feedback from our service users (and their families and carers) is critical. Without it, we risk delivering care that fails to make the difference in people’s lives that we’re aiming for.

There are some fundamental principles that inform our approach to feedback:

  1. The NHS should be honest and open about people’s experiences and what people are saying about publicly funded services, even when it is hard to hear. We publish as much of our feedback as we can.
  2. We genuinely take feedback seriously. Lots of organisations say this but do very little with their feedback. We collect feedback because we want to understand what it’s like to be a service user or carer, and because we want to make things better for everyone.
  3. Feedback should be easy to give and you should be able to tell us about what matters to you. We ask some questions in our survey but importantly we leave you lots of space to tell us what was good and what could have been better, in your own words.

Care Opinion

Latest Feedback and Experience Blogs

  • Rampton round up July
    Women’s service Two projects have been selected as finalists in two different categories. The winners will be announced at the awards ceremony on Tuesday 21st September 2021 in a black tie gala event at the Colwick Hall, Nottingham. Project Name: Women’s Service Poetry Competition Category: Recovery and the Arts We […]
  • Arnold Lodge Monthly update. Newsletter
    Just & Restorative Culture You may have heard the term “Just & Restorative Culture” (JRC). A Just and Restorative Culture means acting with compassion, treating people fairly and justly and embracing a learning culture; where if something goes wrong, we seek first to understand. It is an ethos by which we […]
  • Wells Road Monthly update
    The Wells Road Centre celebrated the 73rd anniversary of Windrush by setting up an informative display in the hospital’s Coffee Bar. Windrush Day is celebrated every year on the 22nd of June and acknowledges the contributions and sacrifices of British Caribbean Communities. The Windrush generation are those who arrived in […]