Information for Staff about Volunteers

Volunteers are highly valued within Nottinghamshire Healthcare, making a significant difference to the lives of patients, carers and services. They perform a wide range of non-clinical roles, that complement and enhance the work of paid staff and improve the patient’s experience.  

Volunteers are in many different areas of Nottinghamshire Healthcare NHS Foundation Trust and they are supported not only by our team, but also by staff members who act as “Placement Officers”. This page has information and resources for staff who currently support volunteers as well as for those who’d like volunteers within their team or service or know someone who’d like to volunteer. We also have information on Connect, Nottinghamshire Healthcare’s internal intranet.

Over the past few months, the Involvement, Experience & Volunteering Team redeployed our existing Nottinghamshire Healthcare Volunteers to meet demands of services. We are currently in the process of reopening the Involvement Centres, reviewing volunteer roles and ensuring the correct COVID-related support is given so that volunteers can be safely resume their involvement in our services.

If you’re a staff member and previously had volunteers in your service and are wanting them to return, please contact us first so that we can work with you and properly support both you and the volunteer.

If you’re a staff member and you’d like a new volunteer in your service, please get in touch with us. We’d be really happy to work with you to help develop the role, advertise and recruit to it. It’s really important that we ensure that all volunteers in our services have the correct checks and training in place to help keep our patients, carers, staff and volunteers safe.

If you’re a staff member who has a service user or carer that wants to volunteer, you can see the roles we’re currently recruiting for on our opportunities page.

Volunteers are a valued part of Nottinghamshire Healthcare and we want to work with staff to make sure that both they and volunteers are adequately supported to enable the best outcomes for patients, carers, staff and volunteers.

Further information about volunteers in Nottinghamshire Healthcare:

What checks do volunteers have?

Nottinghamshire Healthcare volunteers are active in a range of roles across our organisation. Our team help support them in placements that are complimentary to paid staff and enhance our services for patients and carers.

Volunteers are recruited and trained in accordance with national guidlelines and we work closely with HR and Safeguarding. Before being placed in services, volunteers will undergo:

  • Personal reference checks
  • DBS checks
  • Safeguarding & Information Governance training
  • Volunteer Agreement

They will then be issued with Nottinghamshire Healthcare ID badges & volunteer lanyards and will receive ongoing support from a member of our team, as well as from a nominated staff member from within the service in which they’re volunteering.

How do I request a volunteer?

You may need volunteers performing specific roles within your team or service, for example, assisting staff in organising and engaging patients with activities on wards.

Please contact the Involvement, Experience & Volunteering Team with any requests, detailing:

  • The volunteering role needed
  • The time commitment (one off, regular days/hours)
  • Location
  • Patient group
  • Telephone/email details of staff member for volunteer point of contact

If you’d like a volunteer but aren’t sure what they’d be able to do within your service, get in touch with us and we can work with you to help you develop a role.

How do I support volunteers?

If this is your first time supporting a volunteer, we’ve put together a short guide for staff.

We want you to feel fully supporting when hosting volunteers, there is a more comprehensive Placement Officer Handbook that is available on the internal Nottinghamshire Healthcare Connect pages.

If you ever have any questions about volunteers or need further support, we’ll be happy to help.

How do I refer someone who needs help?

We’re not able to accept direct referrals of patients or carers who may need support. We provide volunteers to support the work of staff in our teams.

How do I refer someone who wants to volunteer?

For up to date information on our recruitment, please see our Volunteer Opportunities pages.