Information for Staff about Volunteers

Over the past few months, the Involvement, Experience & Volunteering Team redeployed our existing Nottinghamshire Healthcare Volunteers to meet demands of services. We are currently in the process of reopening the Involvement Centres and reviewing volunteer roles so that volunteers can be safely resume their involvement in our services.

There are also nationwide and countywide volunteering schemes that staff are able to signpost and request help from at this time. We have collated the below information to help staff.

Volunteers are in many different areas of Nottinghamshire Healthcare NHS Foundation Trust and they are supported not only by our team, but also by staff members who act as “Placement Officers”. This page has information and resources for staff who currently support volunteers as well as for those who’d like volunteers within their team or service or know someone who’d like to volunteer. We also have information on Connect, Nottinghamshire Healthcare’s internal intranet.


Nottinghamshire Healthcare Volunteers


What is this scheme?

Nottinghamshire Healthcare volunteers are active in a range of roles across our organisation. Our team help support them in placements that are complimentary to paid staff and enhance our services for patients and carers.

Volunteers are recruited and trained in accordance with national guidlelines and we work closely with HR and Safeguarding. Before being placed in services, volunteers will undergo:

  • Personal reference checks
  • DBS checks
  • Safeguarding & Information Governance training
  • Volunteer Agreement

They will then be issued with Nottinghamshire Healthcare ID badges & volunteer lanyards and will receive ongoing support from a member of our team, as well as from a nominated staff member from within the service in which they’re volunteering.

Although many volunteers have had to step down from their roles due to restrictions in services or being within the high risk categories, we still have some who are able to be redeployed into new roles to help critical areas of the Trust.


How do I request a volunteer?

If the volunteer role is one being provided by the national NHS Volunteer Responder scheme, we are asking staff to access that support initially.

You may need volunteers performing other roles within your team or service which aren’t covered by those schemes, for example, assistance organising and engaging patients with activities on wards; or if you have been unsuccessful in requesting volunteers through these schemes please contact our team and we can attempt to fill this role.

Please contact the Involvement, Experience & Volunteering Team with any requests, detailing:

  • The volunteering role needed
  • The time commitment (one off, regular days/hours)
  • Location
  • Patient group
  • Telephone/email details of staff member for volunteer point of contact

How do I support volunteers?

If this is your first time supporting a volunteer, we’ve put together a short guide for staff.

We want you to feel fully supporting when hosting volunteers, there is a more comprehensive Placement Officer Handbook that is available on the internal Nottinghamshire Healthcare Connect pages.

If you ever have any questions about volunteers or need further support, we’ll be happy to help.


How do I refer someone who needs help?

We’re not able to accept direct referrals of patients or carers who may need support. We provide volunteers to support the work of staff in our teams.


How do I refer someone who wants to volunteer?

For up to date information on our recruitment, please see our Volunteer Opportunities pages.


NHS Volunteer Responders


What is this scheme?

As you may be aware, NHS Volunteer Responders has been set up to provide volunteer support to the 1.5 million most at risk from coronavirus who have been asked to isolate themselves for 12 weeks, and to provide patient transport. This initiative is being delivered by the Royal Voluntary Service (RVS) and enabled by the “GoodSam Responders” app.

This scheme does not replace the volunteering services offered by NHS Trusts or Community Services, it is an additional offer and volunteering in other services should continue where possible.

The four NHS Volunteer Responder roles available from the RVS are:

  • Community Response Volunteer: volunteers to collect and deliver shopping, medication or other essential supplies
  • Patient Transport Volunteer: volunteers to transport patients who are being discharged back home and to settle them safely back in
  • NHS Transport Volunteer: volunteers to transport equipment, supplies and/or medication between NHS services and sites, and possibly also help pharmacies with medication delivery
  • Check-in and Chat Volunteer: volunteers to provide telephone support to individuals who are at risk of loneliness.

How do I request a volunteer?

Requests for support for individuals or organisations can be made by any health professional and from local authorities via the NHS Volunteer Responders referrers’ portal.

Please ensure you have read the instruction document before submitting a request. Telephone referrals will also be possible soon. More guidance is available on their website.


How do I refer someone who needs help?

As with requesting volunteers, requests for support for individuals or organisations can be made by any health professional and from local authorities via the NHS Volunteer Responders referrers’ portal.

Please ensure you have read the instruction document before submitting a request. Telephone referrals will also be possible soon. More guidance is available on their website.


How do I refer someone who wants to volunteer?

Anyone can sign up to volunteer by registering on the main website and downloading the GoodSAM app.


Nottinghamshire Coronavirus Community Support Hub


What is this scheme?

Nottinghamshire County Council have created a database of local volunteer groups offering help if people are staying at home because of Coronavirus.

To find what services are being offered in each area, use the search function on their website. If you are a County resident without internet access then please phone 0300 500 8080 (open 8am to 6pm, Monday to Friday) and one of their customer advisors will be able to help you complete your support request.

Please note that Nottinghamshire County Council does not endorse any of the organisations listed and that users should exercise usual caution.


How do I request a volunteer?

Any resident can refer themselves by phone or by registering on their website.

To find what services are being offered in each area, use the search function on their website. If you are a County resident without internet access then please phone 0300 500 8080 (open 8am to 6pm, Monday to Friday) and one of their customer advisors will be able to help you complete your support request.


How do I refer someone who needs help?

As with requesting volunteers, any resident can refer themselves by phone or by registering on their website.

To find what services are being offered in each area, use the search function on their website. If you are a County resident without internet access then please phone 0300 500 8080 (open 8am to 6pm, Monday to Friday) and one of their customer advisors will be able to help you complete your support request.


How do I refer someone who wants to volunteer?

Nottinghamshire Country Council are creating a database of individuals and community groups, faith groups, charities, parish or town councils who are supporting others during this period.

Please complete the Volunteering to support during the Coronavirus outbreak online form or call 0300 500 8080, and be ready to provide the following information:

  • Your name / organisation
  • Contact details – postal, telephone and email address
  • Have you been DBS checked?
  • Area of Nottinghamshire in which you are able to provide support
  • What support you can offer.

Please note, they are only able to register volunteers over the age of 16.